Wednesday, 2 May 2018

Tesco Grocery Home Delivery Service - Review


It's been a while, and to kick start the blog I thought I would do a completely random review of my grocery delivery today!

Tesco have no idea I am doing this review and I have received no incentive to do so, but it was good so why not?

My local store is the Bournemouth Extra store and I have signed up to the delivery saver service. This service means I can order with a delivery pass on Tuesdays, Wednesdays or Thursdays if I spend over £40. This is currently a prepaid service which costs £3.99 a month or £3.49 for a 6 month contract. I used Tesco Clubcard vouchers to fund mine so it feels like great value.

Now, despite this I am a huge fan of Aldi, increasingly more so recently, but there are times when you just want it delivered to your door and Tesco makes the process simple. There are still items that Aldi just does not stock so I tend to use Tesco for a big monthly shop.

I booked a slot around 5pm yesterday to be delivered this morning and there were plenty available to choose from. I use the Tesco App and find the process quite quick especially as it saves my favourite items which I buy regularly. I always look at the special offers first as this may determine a few changes in my meal planner.

The weather this morning was very grim, wet and windy so I was glad to have booked a delivery and surprised to find my delivery man waiting for me 15 minutes early when I returned from the school run! Now I have used Tesco for many years and I can honestly say that 9/10 times they are on time (or early) which I'm sure isn't a problem if you weren't available yet. My driver had avoided traffic!

All items were in stock on this occasion, in the past I have received a suitable substitute if they had it at the time. Sometimes a larger item or a step up in brand at the same cost but the driver will refund you if you aren't happy with an item.

On the odd occasion I have received short dated items not mentioned on the notes but a quick call to customer service meant a full refund of the items and I would still be able to use them.

So today Tesco did a really good job, my driver was pleasant and my shopping was all packed away early meaning I had time to write this review! Keep it up Tesco!

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